Patient Concerns

Patient safety

We conform to the highest professional standards for cross-contamination and radiation control.

Sterilisation

Preventing the potential spread of infectious diseases, such as Herpes and Hepatitis, is vital. We use comprehensive preventive and sterilisation protocols, in accordance with the latest guidelines, as recommended by the British Dental Association (BDA), Department of Health (UK) and the Care Quality Commission (CQC).

We also use barrier techniques, such as disposable masks and gloves, changing them after every patient. Operatory surfaces and fixed equipment are covered with disposable covers and are disinfected with antibacterial wipes prior to every clinical procedure. Where possible, single use items are utilised. All instruments are sterilised by the latest vacuum autoclave prior to dental examination and treatment. We have a modern, dedicated decontamination room equipped with a range of disinfection equipment. Your safety is paramount and our staff have been specifically trained for this. To this end, we carry out regular daily, monthly and annual demonstrable audits on our patient safety measures. Feel free to ask our staff about the steps we take to ensure your absolute safety.

autoclave machinery to sterilise dentist tools

Patient explanation

As patients feel more confident when they know what to expect at each stage of a proposed treatment, we make every attempt to explain our periodontal and dental implant procedures in detail. New patients are encouraged to return for discussions subsequent to their initial consultation (at no further charge) should they need further clarifications. Some of our patients, who have had treatment in the past, have also kindly offered to share their experiences, to give you an insight into your proposed journey with us.

We always aim for you to be completely informed regarding your condition and any proposed treatment.

Dentist talks with patient and explains

Post treatment instructions

After treatment, we will carefully explain to you the required aftercare and instructions. In addition, you will also be given printed instructions. You can, of course, ask us for further clarification before, during or after the treatment.

patient sits in dentist chair and receives post treatment instructions

Special equipment

We always aim to provide the most advanced periodontal and implant treatment, investing generously in continuing education and utilising state-of-the-art equipment and materials. This includes:

  • Dental magnifying loupes, which allow periodontists to view your teeth and gums in far greater detail during procedures. We have also installed a modern operating theatre standard LED light to further enhance our ability to visualise the treatment areas.
  • Micro-surgical instruments and techniques that, used in conjunction with loupes, can result in higher precision, reduced trauma and better healing, especially during surgeries.
  • Piezo-surgical equipment is a modern approach to bone surgery that is less traumatic to the oral tissues. When used in bone grafting or sinus lift procedures, the treatment is safer and bleeding is reduced. As the trauma to the tissues is reduced, healing is more rapid with less discomfort.
  • Low-radiation digital x-rays. Very low-radiation digital x-ray images are beneficial to our patients and are also a more convenient way to communicate with your general dentist.
specialist equipment on dentists face

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It is not difficult to understand how Chong has such an excellent register of loyal patients. He is simply a consummate professional; caring in so many ways. I truly believe that eight years ago, when I was referred to him, he had a plan in his mind as to how he would rid me of years of gum disease and painful multi abscesses.

Denise

Having a dental implant is a big decision, but given the excellent result achieved by Chong, it's one I'm glad I made. Compared with other dental procedures, an implant can seem a lengthy process, involving several visits and patience in between.

Janette

Today, I feel like a new man. I am thrilled with my teeth and only wish I had been recommended to you years ago when my problems first began. I would have no hesitation in recommending you to friends and associates.

Rohinton

Dr Chong has been my dentist for several years now and I would absolutely recommend him, particularly if specialist dentistry is required e.g. dental implants. I have always been very impressed, not only with his technical expertise and professionalism, but also his ability to put me at ease.

Ann

I would like to say a big thank you for the outstanding treatment I received from you. Your care and kindness over the period that I had my two implants was exceptional. From the start, you explained every aspect of the treatment with each visit leading up to the implants, therefore my confidence in you grew. It was the best decision I have made and would encourage anybody thinking of implants to go ahead. The procedure was not painful, as every attempt was made by you to make me feel relaxed and calm. You and your delightful nurse were charming. If, in the future, I were to need any more implants, I would not hesitate in going ahead. Hopefully you will continue to look after all my dental needs in the future.

Linda

I had the very good fortune to be introduced to Chong nearly six years ago, by my regular dentist, when the bridge I had for some time failed and I was in need of some specialist treatment. Since then Chong has looked after my teeth and I have now had four implants. He has helped and advised me on the options at every stage of my treatments and I much admire his professionalism and honesty. I trust him implicitly and know that I am in safe, expert hands. I have, and will continue to, recommend Chong to my friends and to anyone who might need help and guidance with their dental needs.

Pauline

I just wanted to write to tell you how satisfied I was with the implant treatment you have recently completed. From the moment the implant was fitted, it seemed that it had been in my mouth forever. I have to say that the whole process was much less unpleasant than I had expected, probably thanks to your judicious use of the appropriate anaesthetics.

John

I am writing to say how pleased I am with my two implants. Initially, I was very nervous about the procedure, but you explained the process in detail, which both assured me and gave me confidence. That was very important and necessary for me. Family and friends, including my husband, were surprised that I went ahead and many thought it was brave for me, as I am extremely nervous when visiting the dentist. However, when going through implant surgery I felt very comfortable and at ease with the whole process, which I put done to your professionalism and care. The follow-up visits also reassured me that all was well. Success was due to your surgical skills and the confidence you gave me at all times enabled me to do it. I feel they are my own natural teeth. Thank you Chong and all the team.

Vivien

I am writing to tell you how pleased I am with my implant. Thank you for all your care and expertise. It was strange at first, but I am now used to smiling broadly without consciousness of my gap! How lovely to have something permanent and not a plate. Thanks to your skills I feel more confident. All good wishes until I see you again.

Bernadette