What can I expect

for my next appointment?

Detailed information

Day before

  • We will contact you the day before to revise your medical history. You will be asked specific questions about your potential exposure to COVID 19. If you are unwell or if you answer yes to any of these questions, then your appointment will be rescheduled for a more appropriate time. If you have any specific concerns or requests at that stage, please let us know
  • Updating our knowledge about your risk to COVID 19 the day before will be essential to the overall risk management process
  • The risk mitigation forms will be emailed to you. If possible, please fill out the forms online and email back to the practice. If this is not possible, Nicole can ring to go through the questions with you over the phone
  • Consent paperwork, if any, can also be signed in this way and treatment plans will be emailed to you; we aim to avoid the use of paper and pens for the time being

Day of appointment

  1. Please try to come alone and only bring a family member if specifically required
  2. Please try and come at the specific appointment time to reduce the amount of time spent in the waiting room
  3. Please avoid bringing handbags and other luggage as this increases the need for disinfection afterwards
  4. Try to avoid public transport if you can
  5. If arriving by car, please let us know when you are parked, and we will ring you to ask you to enter the practice at the required time
  6. Hand sanitiser is available at the entrance to the practice. Please use this on arrival
  7. We are happy to provide masks and gloves while in the wating room but feel free to bring your own mask if you prefer
  8. Nicole will take your temperature on arrival. If this is raised (above 37.8 degrees) then your appointment may be rescheduled
  9. Please note all magazines and reading material have been removed from the waiting areas for the time being
  10. Please bring a drink with you if required as we will not be able to offer anything currently
  11. If you need to use the bathroom, please let Nicole know in advance
  12. A sneeze screen has been installed at the reception area
  13. We have installed HEPA filter air purifiers, with UVc inbuilt, in the waiting room area and in the surgeries
  14. You will also be aware of increased cleaning of all surfaces in the practice throughout the day by the team, to ensure the premises are kept safe for you and the team. Mild disinfectants (produced from electrolysis of common salt and water) is safe and effective. A fogging machine may also be used in the surgical rooms after certain aerosol procedures.

During the appointment

  • You will notice an increased level of PPE by the clinical team e.g. for procedures generating aerosols
  • The cleaning time between appointments will also be increased but we will strive to minimise the inconvenience to you as much as possible
  • There will however be no change to the treatment itself

On completion of the appointment

  1. You can elect to make your next appointment directly with Nicole, but appointment cards will not be provided or
  2. We can ring later in the day to schedule this for you

Payment

To avoid hand contact with payment machines you can pay by the following methods

  1. We can complete the transaction contactless while in the practice
  2. You can prepay for your appointment during the pre-assessment phone call with Nicole the day before
  3. We are still happy to accept cash if this is your preferred payment method
  4. Payment receipts can be provided directly and can be emailed to you after payment

Physical distancing

but social closeness!

Being anxious about leaving your house and attending the practice is understandable which is why we want to reassure you with the additional safety measures that we are taking.

To note – you may not be able to see our faces in full due to the increased PPE requirements. Be assured however that we are still the same people that have been looking after you and will continue to do so.

If you would like any clarification about this information or would just like to run through the process with a member of the team feel free to email us or give the practice a ring. We would be more than happy to answer your questions directly

With kindest regards

The team at Perio & implant DRC. Safe, Effective, Caring.

“

It is not difficult to understand how Chong has such an excellent register of loyal patients. He is simply a consummate professional; caring in so many ways. I truly believe that eight years ago, when I was referred to him, he had a plan in his mind as to how he would rid me of years of gum disease and painful multi abscesses.

Denise
“

Having a dental implant is a big decision, but given the excellent result achieved by Chong, it's one I'm glad I made. Compared with other dental procedures, an implant can seem a lengthy process, involving several visits and patience in between.

Janette
“

Today, I feel like a new man. I am thrilled with my teeth and only wish I had been recommended to you years ago when my problems first began. I would have no hesitation in recommending you to friends and associates.

Rohinton
“

Dr Chong has been my dentist for several years now and I would absolutely recommend him, particularly if specialist dentistry is required e.g. dental implants. I have always been very impressed, not only with his technical expertise and professionalism, but also his ability to put me at ease.

Ann
“

I would like to say a big thank you for the outstanding treatment I received from you. Your care and kindness over the period that I had my two implants was exceptional. From the start, you explained every aspect of the treatment with each visit leading up to the implants, therefore my confidence in you grew. It was the best decision I have made and would encourage anybody thinking of implants to go ahead. The procedure was not painful, as every attempt was made by you to make me feel relaxed and calm. You and your delightful nurse were charming. If, in the future, I were to need any more implants, I would not hesitate in going ahead. Hopefully you will continue to look after all my dental needs in the future.

Linda
“

I had the very good fortune to be introduced to Chong nearly six years ago, by my regular dentist, when the bridge I had for some time failed and I was in need of some specialist treatment. Since then Chong has looked after my teeth and I have now had four implants. He has helped and advised me on the options at every stage of my treatments and I much admire his professionalism and honesty. I trust him implicitly and know that I am in safe, expert hands. I have, and will continue to, recommend Chong to my friends and to anyone who might need help and guidance with their dental needs.

Pauline
“

I just wanted to write to tell you how satisfied I was with the implant treatment you have recently completed. From the moment the implant was fitted, it seemed that it had been in my mouth forever. I have to say that the whole process was much less unpleasant than I had expected, probably thanks to your judicious use of the appropriate anaesthetics.

John
“

I am writing to say how pleased I am with my two implants. Initially, I was very nervous about the procedure, but you explained the process in detail, which both assured me and gave me confidence. That was very important and necessary for me. Family and friends, including my husband, were surprised that I went ahead and many thought it was brave for me, as I am extremely nervous when visiting the dentist. However, when going through implant surgery I felt very comfortable and at ease with the whole process, which I put done to your professionalism and care. The follow-up visits also reassured me that all was well. Success was due to your surgical skills and the confidence you gave me at all times enabled me to do it. I feel they are my own natural teeth. Thank you Chong and all the team.

Vivien
“

I am writing to tell you how pleased I am with my implant. Thank you for all your care and expertise. It was strange at first, but I am now used to smiling broadly without consciousness of my gap! How lovely to have something permanent and not a plate. Thanks to your skills I feel more confident. All good wishes until I see you again.

Bernadette

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